‘Cockrams Surveyors Limited’ Privacy Notice

We take your privacy very seriously. Please read this privacy notice carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint. We collect, use and are responsible for certain personal information about you. When we do so weare subject to the General Data Protection Regulation, which applies across the European Union(including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

Cockrams Surveyors Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This Privacy Notice is effective from 24/05/2018.

Key terms

It would be helpful to start by explaining some key terms used in this notice:

We, us, our	Cockrams Surveyors Limited
Personal information	Any information relating to an identified or identifiable individual
Special category personal information	Personal information revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership Genetic and biometric data Data concerning health, sex life or sexual orientation

Our contact details

Name:Cockrams Surveyors Limited
Address: Suite 5 St Piran House, Truro Technology Park, Heron Way, Newham, Truro, Cornwall, TR1 2XN
Telephone Number: 01872 277230
E-mail: info@cockrams-surveyors.co.uk

What type of information we have

We currently collect and process the following information:

• Personal data (for example your name, contact details including address, email address, contact telephone numbers and your signature). We do not collect special category data.
• Information relating to the matter in which you are seeking our advice or representation.
• Where necessary to fulfil our instructions, you may have also provided us with personal data such as the name and contact details of a friend, relative or similar associate including tenants of your property.
• Correspondence and information relating to the matter in which you are seeking our advice or assistance.
• Location data if you choose to give it to us.
• Information about how you use our website, IT, communication and other systems.
• Financial details in respect of processing payments including your billing information, transaction and payment card information, bank details.

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you verbally or electronically (email, web chat function, cookies or other electronic/online source). We may have gained information from publicly available sources. We may also collect information from cookies where you have used our website and for more information please refer to our cookies policy. We collect this data for one of the following reasons:

• To allow us to provide a service to you including to process and fulfil our instructions.
• To fulfil the professional, statutory, legal and regulatory obligations that applies to our business.
• To process and manage payments etc.
• To ensure there are no conflicts of interest that would result in us being unable to provide a service to you.
• For monitoring marketing trends and sources allowing us to improve and promote our business without direct marketing.
• To gather and provide information required by or relating to audits, enquiries or investigations by regulatory bodies.
• To ensure business policies are adhered to.
• For operating reasons such as improving efficiency, training or quality control.

We also receive personal information indirectly, from the following sources in the following scenarios:

• We may have been provided with your details from another party such as an Estate Agent, Legal Advisor/Solicitor or other professional, a relative, friend or similar third party who has asked us to contact you.
• We may have obtained your details from our information technology (IT) systems e.g. document management systems, company files relating to previous records held or via automated monitoring of our websites and other technical systems, such as our website and communication systems.
• We may have received your contact details through a website enquiry you have made for a service or information via a third party website.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us, Cockrams Surveyors Limited, as per the contact details provided in this Notice.
(b) We have a contractual, legal or regulatory obligation.
(c) We need it to perform a public task.
(d) We have a legitimate interest or those of a third party.

What we do with the information we have

We may share this information with:

• Professionals who act on your behalf such as legal advisors, estate agents, property managers etc.
• Third parties or organisations relating to your instructions such aslocal authorities.
• Contractors or organisations to obtain quotations or provide information on your behalf where you have requested or agreed for us to do so.
• Our external service providers, representatives, agents and consultants that we use to make our business more efficient e.g. typing services, accounts related services, software and template providers, IT and communications support, web and marketing developers.
• Our bank.
• Our insurers and brokers and any third parties associated with insurance related matters such as engaging insurance policies or in the event of a potential or actual dispute or claim against us.
• Other third parties where necessary to carry out your instructions such as your mortgage provider or broker,laboratories commissioned to fulfil Mundic Testing/Concrete Screening.
• External auditors or regulatory bodies such as the ICO and HMRC.
• Our governing bodies, accreditors/membership providers or external analysers such as the RICS (Royal Institution of Chartered Surveyors), and ISVA (Independent Surveyors and Valuers Association).
• Law enforcement agencies.

We may also need to share some personal data with other parties, such as potential buyers or some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentially obligations.

How we store your information

Your information is securely stored at our offices and those of our third party agencies, services providers, representatives and agents as described above (see ‘What we do with the information we have’ under ‘We may share your information with:’). Some of these parties may be based outside the European Economic Area. For more information, including how we safeguard your personal data when this occurs, see below:’Transferring your personal data out of the EEA’.
Wekeep your personal data:

• During the process of providing quotations and for a period afterwards. This is to allow us to carry out instructions previously quoted should you return to instruct us at a later date (although quotations may be subject to change).
• Whilst carrying out instructions from you and also after we have finished advising or acting for you. We keep this data to allow us to respond to our queries or claims made by you or others on your behalf, to demonstrate that we treated you fairly and to comply with statutory and legal requirements.

We will not retain your data for longer than necessary for purposes set out in this notice. Different retention periods apply for different types of data. These periods are detailed in our Data Retention Schedule which is available upon request.
Once the appropriate time period has lapsed and it is no longer to retain your personal data, we will appropriate dispose of, delete or anonymise it.

Transferring your personal data out of the EEA

To deliver services to you, it is sometimes necessary for us to share your personal data outside of the European Economic Area (EEA). This may include with your and our service providers located outside of the EEA, if you are based outside of the EEA and where there is an international dimension to the matter in which we are advising you.
These transfers are subject to special rules under European and UK data protection law. Some non-EEA countries do not have the same data protection laws as the United Kingdom and EEA. We will, however, ensure the transfer complies with data protection law and all personal data will be secure. For further information please contact us as per the details under ‘Our contact details’ section.

Your data protection rights

Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
Your right to object – You have the right to object at any time to your personal data being processed for direct marketing and in other certain situations such as when data is processing for the purpose of our legitimate interests. Your right not to be subject to automated individual decision-making – The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.
You are not required to pay any charge for exercising your rights above. To exercise any of the above rights please contact us:
Post:Cockrams Surveyors Limited, Suite 5 St Piran House, Truro Technology Park, Heron Way, Newham, Truro, Cornwall, TR1 2XN.
Email:info@cockrams-surveyors.co.uk
Telephone: 01872 277230

How to complain

Please direct any initial complaints to Cockrams Surveyors Limited by contacting us as per the contact information above (on the first page of this document). If you are dissatisfied with our response or actions you have the right to complain to a supervisory authority. The supervisory authority in the UK is the Information Commissioner (ICO) who can be contacted at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website Privacy Notice – Cockrams Surveyors Limited

This privacy policy sets out how Cockrams Surveyors Limited uses and protects any information that you give Cockrams Surveyors Limited when you use this website.

Cockrams Surveyors Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information:

– Name and job title
– Contact information including email address
– Demographic information such as postcode, preferences and interests
– Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

– Internal record keeping.
– We may use the information to customise the website according to your interests
– We may use the information to improve our products and services.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookie Name	Information
__utma	Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website. Google Analytics stores IP address anonamously on its servers in the US, and neither CIVIC or Google associate your IP address with any personally identifiable information. These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.
__utmb
__utmc
__utmz
PHPSESSID	Session Cookie – Session cookies allow users to be recognized within a website so any page changes or item or data selection you do is remembered from page to page.
PREF	Cookie Control: When you click “I’m happy with this…” on the Cookie Control user interface, a cookie is set in order to remember your preference.
__atuvc	__atuvc cookie used by AddThis share script, to allow users to share pages.
uit / uid	addthis.com – User id and login time tracking
di / dt	addthis.com – Date tracking cookies for determining expiration of other cookies
ssh/sshs	addthis.com – Service share history, used for configuring our preferred services.
psc	addthis.com – View counter cookie
loc	addthis.com – This is geolocation cookie, so addthis.com publishers know approximately where people sharing information are located
Coyote-2-a0f0083	addthis.com – This is addthis.com load balancer cookie
bt	addthis.com – A behavior targeting cookie
ana_svc	addthis.com – a real-time service cookie
uvc	addthis.com – These cookies are used to track usage of the Addthis.com service. Addthis allows the user to share a webpage with many social sites.
user_segment	addthis.com – These cookies are used for social networking links. The cookies are used so addthis.com knows approximately where people that are sharing our pages are located.
NID	Google Cookie NID – A unique identifier used by Google applications to store user preference information on the site
SID	Google Cookie – A Google cookie that is used as your unique identification for services provided by Google.
HSID	Google Cookie – A Google cookie that works in a similar way to SID cookie with the only difference that it is not accessible from JavaScript.
k	Twitter: Twitter cookie that appears on pages where ‘Tweet’ button is used.
guest_id	Twitter: Twitter cookie that appears on pages where ‘Tweet’ button is used and serves as your unique identification number associated with Twitter.
_twitter_sess	Twitter: Twitter cookie that appears on pages where ‘Tweet’ button is used and represents your session ID.
pid	Twitter: Twitter cookie represented by a randomly generated number. Appears on pages where ‘Tweet’ button is used.
visitor_info1_live	Youtube.com – this persistent cookie has a duration of 7 months, and seems to determine which version of the Youtube homepage you get if you visit

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@cockrams-surveyors.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. An administration fee may be incurred where information requested is excessive or manifestly unfounded. If you would like a copy of the information held on you please write to:

Cockrams Surveyors Limited
Suite 5 St Piran House
Truro Technology Park
Heron Way
Newham
Truro
Cornwall
TR1 2XN

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Do you require this notice in another format?

Please contact us using the details in the ‘Our contact details’ section above.