Quality service standards assured by:
- Membership of the Royal Institution of Chartered Surveyors.
- Members of the Independent Surveyors and Valuers Association.
Members are bound by the rules and regulations of both the Royal Institution of Chartered Surveyors and the Independent Surveyors and Valuers Association. We carry the requisite professional indemnity, public liability and employer’s liability insurance as laid down by the RICS rules and regulations. We are committed to providing excellent service at all times and therefore welcome any feedback that might help to improve our service. If you are dissatisfied with any aspect of our service then please feel free to call us to discuss on 01872 277230. Formal complaints must be provided in writing and we request that you follow the steps below as necessary. Our company details are:
Cockrams Surveyors Limited
Suite 5 St Piran House
Truro Technology Park
Heron Way
Newham
Truro
Cornwall
TR1 2XN
Telephone: 01872 277230
Email address: info@cockrams-surveyors.co.uk
Website: www.cockrams-surveyors.co.uk
In the event of alleged negligence it is important not to carry out any further works before we have re-inspected the property if necessary and been given the opportunity to review the nature of the complaint and respond accordingly.
Cockrams Surveyors Limited Complaints Handling Procedure
The procedure for dealing with formal complaints is as follows: –
Stage 1:
In the first instance, any official complaints relating to any negligence must be put in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:
FAO Nicole Mercer
Cockrams Surveyors Limited
Suite 5 St Piran House
Truro Technology Park
Heron Way
Newham
Truro
Cornwall
TR1 2XN
or via email to info@cockrams-surveyors.co.uk
Your complaint will be acknowledged within three working days. We aim to provide you with an update within 14 working days from the date we acknowledge receipt of the complaint and to formally respond to your complaint in writing within 28 days or provide a further written update in instances where we are unable to meet this timescale.
Stage 2:
If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider, as approved by RICS Regulatory Board. We have chosen to the use the following redress provider:
For Consumer Clients:
Centre for Effective Dispute Resolution (CEDR)
70 Fleet Street
London
EC4Y 1EU
