QUALITY & SERVICE STANDARDS
All our Surveyors are Chartered MRICS qualified, professional, and have many years of experience.
MEMBERSHIPS:
- The Royal Institution of Chartered Surveyors.
Members are bound by the rules and regulations the Royal Institution of Chartered Surveyors.
COMPLAINTS
Cockrams are committed to providing quality services and welcome constructive feedback to help us improve.
If you are dissatisfied with any aspect of our service, please call or email us with further details:
Tel: 01872 277230
Email: info@cockrams-surveyors.co.uk
All formal complaints must be provided in writing, and we request that you follow the steps below:
COMPLAINTS HANDLING PROCEDURE
In the event of alleged negligence, it is important not to carry out any further works before we have re-inspected the property (if necessary), and have been given the opportunity to review the nature of the complaint, and respond accordingly.
Stage 1:
In the first instance, any formal complaint relating to any alleged negligence must be put in writing as soon as possible. It is important that your complaint is clear so that we fully understand the situation and reason for complaint.
Written complaints should be sent to:
FAO Nicole Mercer
Cockrams Surveyors Limited
Suite 5 St Piran House
Truro Technology Park
Heron Way
Newham
Truro
Cornwall
TR1 2XN
or via email to: info@cockrams-surveyors.co.uk
All complaints will be acknowledged within 3 working days, and we aim to provide you with an update within 14 working days from the date we acknowledge receipt of the complaint.
We will formally respond to your complaint in writing within 28 days or provide a further written update in instances where we are unable to meet this timescale for whatever reason.
Stage 2:
If we are unable to agree on an acceptable resolution, you then can refer your complaint to an independent redress provider, as approved by RICS Regulatory Board. We have chosen to the use the following redress provider:
For Consumer Clients:
Centre for Effective Dispute Resolution
100 St. Paul’s Churchyard
London EC4M 8BU
United Kingdom
Our company details are:
Cockrams Surveyors Limited
Suite 5 St Piran House
Truro Technology Park
Heron Way
Newham
Truro
Cornwall
TR1 2XN
Telephone: 01872 277230
Email address: info@cockrams-surveyors.co.uk
Website: www.cockrams-surveyors.co.uk
